Terms of Service

These Terms of Service ("Terms") govern your use of Telezia's AI phone receptionist services (the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

Telezia provides AI-powered virtual phone assistants that can answer calls, respond to questions, take orders, schedule appointments, and route calls based on your configuration. The Service is provided on a subscription basis.

2. Your Account

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must be at least 18 years old to use the Service.

3. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Harass, threaten, or deceive any person.
• Impersonate any person or entity.
• Transmit spam, unsolicited advertising, or automated messages not related to your business.
• Record or monitor calls in violation of applicable wiretapping or consent laws.
• Process payments for illegal goods or services.
• Interfere with or disrupt the Service or its infrastructure.

You are solely responsible for ensuring that your use of the Service complies with all applicable laws in your jurisdiction, including laws regarding call recording, consent to record, and telephone solicitation.

4. Subscriptions, Billing, and Wallet

4.1 Plans and Pricing

Telezia offers subscription plans as described on our pricing page. Prices are quoted in U.S. dollars. Each plan includes a monthly allowance of call minutes as specified on the pricing page and in your account. Plan features, allowances, and pricing are subject to change with 30 days' notice as described in Section 15.

4.2 Billing Cycle and Renewals

• Subscriptions are billed monthly in advance.
• Your billing cycle begins on the date you subscribe and renews automatically on the same date each month.
• By subscribing, you authorize us (through our payment processor) to charge your payment method on a recurring basis until you cancel.
• All charges are non-refundable except as expressly stated in these Terms or as required by law.

4.3 Included Minutes and Rollover

Each plan includes a set number of call minutes per billing cycle. Included minutes are reset at the start of each cycle. Unused minutes do not carry over to subsequent billing cycles.

4.4 Upgrades and Downgrades

You may change your subscription plan at any time through your account dashboard. Plan changes take effect at the start of your next billing cycle. We do not prorate charges for mid-cycle upgrades or downgrades. When your plan changes, your included minute allowance is reset to the amount included in the new plan at that time.

4.5 Cancellation

• You may cancel your subscription at any time through your account dashboard or the billing portal.
• Cancellation takes effect at the end of your current billing cycle. You will retain access to the Service through that date.
• We do not provide refunds for partial billing periods except as required by law.
• Any unused Wallet balance at the time of cancellation is subject to the refund provisions in Section 4.8.

4.6 Failed Payments and Suspension

• If a scheduled payment fails, your subscription will be marked past due and your Service will be suspended immediately.
• While your subscription is past due, your AI assistant will not answer incoming calls, regardless of any Wallet balance you may hold.
• Service will resume automatically when payment is successfully completed.
• If payment is not completed within the period permitted by our payment processor's retry schedule, your subscription may be cancelled and your account may be downgraded.

4.7 Wallet Balance

In addition to your subscription, Telezia offers a prepaid Wallet that is used to pay for call minutes that exceed your plan's monthly included allowance.

• Prepaid credit. The Wallet is a prepaid credit balance separate from your subscription. Deposits are made in U.S. dollars.
• Usage. When your plan's included minutes are exhausted in a billing cycle, additional minutes are drawn from your Wallet at the then-current per-minute overage rate.
• Deposit limits. Minimum and maximum deposit amounts are shown in your account dashboard and may be adjusted from time to time.
• No expiration. Wallet balances do not expire.
• Non-transferable. Wallet balances may not be transferred between accounts.
• No interest. Wallet balances do not accrue interest.

4.8 Refunds

• Subscriptions. Subscription fees are non-refundable except as required by law.
• Wallet on cancellation. Any unused Wallet balance remaining on your account at the time you cancel your account will be refunded to your original payment method via our payment processor. Refunds are typically processed within 30 days of cancellation.
• Wallet on termination for cause. If we terminate your account for violation of these Terms, your Wallet balance will be forfeited.
• Refund method. Refunds are issued to the original payment method. If the original method is no longer valid, we will issue the refund via alternative means at our discretion.

4.9 Chargebacks

If you initiate a chargeback or payment dispute for a Wallet deposit or subscription charge, we may suspend your account and offset the disputed amount against your Wallet balance. We reserve the right to terminate accounts with a pattern of abusive chargebacks.

5. Usage Metering and Overage

• Call duration is measured in 60-second increments, rounded up. A call of any duration up to and including 60 seconds is billed as one minute.
• Every answered call is billable. There is no free tier for short calls.
• Minutes are deducted from your plan's included allowance first. Only after your included minutes are exhausted for the billing cycle are additional minutes drawn from your Wallet at the then-current per-minute overage rate.
• If both your included minutes and your Wallet balance are exhausted, your AI assistant will stop answering calls until you add funds or your plan renews.
• The then-current per-minute overage rate is displayed on our pricing page and in your account dashboard.

6. Third-Party Integrations

You may connect third-party services to Telezia, such as Google Calendar. By connecting such a service, you authorize Telezia to access and use that service on your behalf as described in our Privacy Policy. You are responsible for complying with the terms of any third-party service you connect.

Telezia is not responsible for the availability, accuracy, or performance of third-party services. If a connected service becomes unavailable, some Telezia features may not function.

7. AI Limitations

Our AI receptionist uses machine learning models that can make mistakes. You acknowledge that:

• AI responses may not always be accurate or appropriate.
• The Service is not a substitute for professional judgment in sensitive situations.
• You are responsible for reviewing and configuring the Service appropriately for your business.
• You should not use the Service for emergency, medical, legal, or life-critical decisions.

8. Intellectual Property

The Service, including all software, design, and content we provide, is owned by Telezia or its licensors. You may not copy, modify, or redistribute it except as permitted by these Terms.

You retain ownership of the content and data you provide to configure your account (your FAQs, product catalogs, documents, etc.).

9. Data and Privacy

Our collection and use of your information is described in our Privacy Policy, which is incorporated into these Terms.

We do not use recordings, transcripts, or other customer content from your account to train AI models.

10. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, and third-party providers (telephony, AI model providers, hosting) may experience outages that affect the Service.

11. Termination

• You may cancel your account at any time from the dashboard.
• We may suspend or terminate your account if you violate these Terms or use the Service in a way that harms others or us.
• On voluntary cancellation, any unused Wallet balance will be refunded in accordance with Section 4.8.
• On termination for cause (including violation of these Terms, fraud, abuse, or illegal use), your Wallet balance will be forfeited.
• Upon termination, your right to use the Service ends. Sections 6, 7, 8, 12, 13, 14, and this Section 11 survive termination.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELEZIA'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any dispute arising from or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in St. Lucie County, Florida, and you consent to the personal jurisdiction of those courts.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we'll revise the "Last updated" date and, for material changes, notify you by email or through the dashboard. Continued use of the Service after changes constitutes acceptance.

16. Contact

Questions about these Terms? Contact us at support@telezia.com.